Hi,
We're using IP Office Customer Call Reporter (Version 6.1.5.19) and we've noticed recently that one of our agents has an unusually low talk inbound time when running the Agent Summary Report.
When running the call details report, this appears to show correct values for each call for this user.
All other users have normal looking statistics, it's just this one user and this one statistic which seems way off.
Has anyone else experienced this or have any ideas how to try and fix it?
Thanks.
We're using IP Office Customer Call Reporter (Version 6.1.5.19) and we've noticed recently that one of our agents has an unusually low talk inbound time when running the Agent Summary Report.
When running the call details report, this appears to show correct values for each call for this user.
All other users have normal looking statistics, it's just this one user and this one statistic which seems way off.
Has anyone else experienced this or have any ideas how to try and fix it?
Thanks.
.
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