How many calls to IVR...

[zgti]

Like the title says: How many calls can be routed to the IVR at the same time?
Is it the setting in the CHAP Adapter - chap application resource - IVR: 30 channels?
Does this mean 30 calls at the same time?

Regards, Peter

[mnorst]

Each call into the IVR uses a channel, so 30 is your max. Channels are licensed and configured (based upon server size), so you may have opportunity for additional channels if needed.

NOTE: These are calls into the IVR function, not calls into the VEA/system overall. I.E. Depending on your call flow configuration, you can have 50 calls waiting in queue listening to an announcement, with an additional 30 calls in the IVR gathering dtmf, etc for a total of 80 calls overall.