Automatic call transfer to IVR for Post Call Survey
Hi All,
Customer is interested on enabling post call survey for their call center, we are able to develop the IVR call flow for the survey but the agent needs to manually transfer the call the the required survey call flow. But customer is concern if for bad customer calls the agent will not transfer the call to the survey to avoid bad scores, Does IPOCC has a function to transfer the call automatically to the designated call flow as the CM platform can? Please kindly help advise. Thank you.
Customer is interested on enabling post call survey for their call center, we are able to develop the IVR call flow for the survey but the agent needs to manually transfer the call the the required survey call flow. But customer is concern if for bad customer calls the agent will not transfer the call to the survey to avoid bad scores, Does IPOCC has a function to transfer the call automatically to the designated call flow as the CM platform can? Please kindly help advise. Thank you.
.
Comment