How to add IPOCC workcode&ACW?

[bhsu]

Hi ALL:
I already install IPOCC ,but not have Break Time Code & Workplace page,how can add it.


ipocc22.gif
Have Break Time Code & Workplace page

thank All !!

[lebon]

your version of IPOCC ?
and your install is software only or VM

[mnorst]

Try going to Administration->System (along top)->General and check the Use Break Time codes checkbox.

[bhsu]

Hi Lebon
IPOCC10,on VM
thanks

[bhsu]

Hi Mnorst
Thank you.(Break Time setting OK)
ACW & Workcode,how to setting.
Have Documents?Where can download?
Thank you again.

[lebon]

ACW configure in "Break Code" tab
And for Workcode configure inside the topic

[kruegerb]

I think you mean Jobcode? you can configure at the topic, if job code should used, or if job code mandatory. At the agent in UI the configured job code can be selected (click on telephony button #)