Customer has a requirement the incoming calls and Callback in queue are part of the same topic. But wants all incoming calls from 7am - 11am as this is peak time to be only answered but once 11 am comes all calls that selected call back in queue will be presented to agents if available in the Topic.
Does not want agents to have to log into a queue at 11 am to do this as agents can forget etc
Does not want agents to have to log into a queue at 11 am to do this as agents can forget etc
