IPOCC Salesforce CRM Plugin

[akparmale]

Hello Team,

Greetings!

I have a request from a business partner I would appreciate if it could be investigated please.

The request:

"When a call is received and recorded in IPOCC/ Contact Recorder using the Salesforce CRM Plugin, can the URL to the recording in Contact Store be integrated against the call in the Salesforce plug in?

The use would be: agents returning to a previous call to listen to it using the Salesforce Plug in."

Please help with this query.

Regards,

Amruta.

[akilmister]

The ability to access the Contact Recorder recordings via the SFDC plugin is not currently possible. More of a feature request for future releases.