Satisfaction survey

[lebon]

Hi all,

My client asks me a question
After hang up the agent, is it possible that the call is automatically transferred to another topic then IVR, for a satisfaction survey

Yvan

[kruegerb]

the only way is that the agent transfers manually the customer to a topic wiht IVRscript behind. It is not possible to hold the call in IPO when agent hang off.
It's an often requested feature, someone should create a GRIP for IPO (perhaps it exists already)

[kgerhold217]

Post Dial

The is a post dial option in Voicemail Pro that may be able to be incorporated somehow.