IPOCC 9.1.8 - CHAP Error

[cisternejp]

Hi,

A customer complains about some calls are disconnected while the agent is speaking.

I checked the CHAP logs and sometimes I get the following error.


S0040s 10:58:30.473 CHAP_SIP_FrameworkError [0x000018B4] ALSIP: Answer: Line <2264>. Incorrect state. Current state= LINESTATE_WAITINGFORACK.
S0041s 10:58:30.473 CHAP_SIP_FrameworkError [0x000018B4] SIGADAP: LineAnswer failed. Error: Line Manager Error: Line state/operation mismatch.
S0042s 10:58:30.473 TC_Error 024.000.0320 [0x000018B4] ocAdapter::zAnswerCall(IPO-SIPEXT-IP-1) failed, DLL function returned res=5, ch=97620584696679 line=1 callID=2264 remote=

I'm unable to find a description about these error in the Avaya knowledgebase.

Does anyone know what these errors means ?

Thanks for your help.

Regards

[freihd]

The following issue has recently been solved by R9.1.9

PHOENIX-10605 All Agents were disconnected from the system - CHAP error