IPOCC Topic Going to Voicemail

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  • hussa97
    Member
    • May 2016
    • 6
    #1

    IPOCC Topic Going to Voicemail

    When call is presented to an Agent and if he didn’t take a call it is not jumping to next available Agent instead it is going to voicemail contact center extension :699
    Tags: None
  • nfanto
    Member
    • Jan 2015
    • 7
    #2
    Hi

    The mail of the Agents and IPOCC SIP User is Disable ?

    regard

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    • kruegerb
      Genius
      .
      • Oct 2013
      • 276
      #3
      make sure that the ring time out configured in IPOCC at the agent group is less than the "No answer time" in IPO for the IPO user

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