Recording a Call that is Transferred as 1 file

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  • bucky101
    Brainiac
    • Nov 2010
    • 71

    Recording a Call that is Transferred as 1 file

    If an agent takes a call that is recorded at the Topic Level and then is transferred to a 3rd party, a second recording is created in Contact Store. Is there a way of having only 1 recording when this scenario occurs?
    IPOCC and IPOSE is R10
  • kruegerb
    Genius
    .
    • Oct 2013
    • 276

    #2
    for transferred and conferenced call always 2 record files will be created, there is no way for 1 file

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