leave Call in Progress when a is call not answered

[nfanto]

Hi

I search the parameter or flag for have the call "in Process" (the caller don't pay the call during the hold) when the caller is in hold (diffution of holdmusic and waiting message) before to be transfered to a physical Agent.


if i am in the IPO (without IPOCC), In the group/user annocement i use flag "call as answered" unchecked.
I search this flag in IPOCC.

Regards