Agent User Interface and audio notification release 10.1

[anuss]

Has anyone been able to get the Audio to work in release 10.1 if the agent minimizes the user interface?

[lebon]

HI,

- I think this feature works with the Web UI, but I may have been wrong

Yvan

[anuss]

Documentation states it works with WebUI and User Interface.

[anuss]

Turns out the new Audible/Visual feature is directed to email and chat if minimized. Telephony is visual only.

[kruegerb]

Audio notifaction for voice in WebUI only, because need ringing in case of using WebRTC,
WinUI is allways used with phone which has its own ringer.