IPOCC agents are in continous wrap up state

[mmauye]

please help guys....

I have an ipocc contact centre with 10 agents and 1 supervisor. However when agents login they are getting the wrap up feature as a result they will not be able to receive calls. This started a few days after system upgrade frol releas 9 to release 10

[kruegerb]

Please chek your licenses, agent are set into wrap up in case no voice license available

[sbhano]

Exactly check in Web LM. License available and acquired. For agents