IPOCC UI ERROR contact detail report

[gamboc]

Hi.

Have you ever seen this error?

It appeared when the supervisor tried to open the contact detail report aplication from the "Go to" tab.

It says that "An error occurred when starting the Contact Detail Reports application. Contact an administrator"

Btw, someone knows where are the logs from the UI but in the computer of an agent or a supervisor not the logs from the call center application.

Thanks.

[marquardt]

Log files

All log files (include all UI log) are on the IPOCC Server in the default folder:

[acanales]

Hello, I am experiencing the same problem, did you find any solution to this error?

[freihd]

https://support.avaya.com/ext/index?page=content&id=SOLN271763