Record Voice File

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  • pspieg
    Hot Shot
    • Mar 2016
    • 24

    Record Voice File

    Hi,

    When recording a voice file with the record_voice_file script, which is being delivered as an example in the IPOCC10 package, you can stop recodring bij pressing # (hash-key).
    The DTMF-sound of this # (hash-key) is also recorded at the end of the message.

    Is there a way to ignore this sound, so that it is not recorded? Now, this example is not usable, because I have to remove it manually with some kind of programm like audacity.

    Feels kind of stupid to handle it this way.

    Regards, Peter
  • kruegerb
    Genius
    .
    • Oct 2013
    • 276

    #2
    I am astonished about the beep, this wasn't when the example was published some years ago , all default announcements in the example folder are recorded ths way without a beep.
    I will check what change caused this problem

    Comment

    • kruegerb
      Genius
      .
      • Oct 2013
      • 276

      #3
      I have not found the reason, but there is a workaround to remove the latest sound samples in the recording. there is already a a Windows Registry value for the IVR server:
      HKLM\SOFTWARE\Wow6432Node\Avaya\IPOCC\VoiceControl \Configuration
      HideDTMFTone
      Value= 7

      increase this value to 12

      note: this value is not the number of seconds, but the number of sound samples shortened automatically in the recording file

      Comment

      • pspieg
        Hot Shot
        • Mar 2016
        • 24

        #4
        Hello kruegerb,

        it is working fine with the registry workaround.

        Thanks for the solution,

        Regards, Peter

        Comment

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