Break on a button
Hello,
I have done couple of customization on the IPOCC client to show addtitional information to Agnets, Supervisors can turn of/off IVR threads via variables and the customer is happy with that, but I have got an interesting request.
Because the Agent need to do so many clicks if want to put their state to break, the customer want to do it with a button on UI. I did not find any variable for that, and dont have idea.
Is is possible to assign this function to a UI element ?
I have done couple of customization on the IPOCC client to show addtitional information to Agnets, Supervisors can turn of/off IVR threads via variables and the customer is happy with that, but I have got an interesting request.
Because the Agent need to do so many clicks if want to put their state to break, the customer want to do it with a button on UI. I did not find any variable for that, and dont have idea.
Is is possible to assign this function to a UI element ?
