getting caller voice very late or sometime not getting voice of caller

[islam59]

Getting huge jitter through Trunk line, sometimes can't get voice for external or internal call. Sometimes getting voice very slow/late response.

[mlombardi1]

Is this a SIP trunk?

[islam59]

Yes, it is SIP trunk

[mlombardi1]

Need more info on the topology. How is the trunk delivered? Is there an SBC? Is QoS configured on the network? Is the media shuffled or anchored on a VCM?