Personal and Business Call Segregation

[nalakoum]

Hi Folks
A customer request for the following feature:

When making an outside call using Avaya system They want something like the folowing:
1. Dial Feature Code
2. Dial Phone Number
3. Machine will ask if Business or Personal (i.e. 01 for Business and 02 for Personal)
4. If personal, will require badge number and PIN, Same thing will be for Business.
5. And Automatically, Billing software will segregate bills for personal and business (I have already confirmed this with our Billing Software).
Is it possible with CM 6.0? Please confirm.

In case of not, do you think our APS team can have such done by some customization?

Regards

[sarnott]

Using the capabilities of CM only, you cannot do the steps exactly as shown.

If you use Forced Entry of Account Codes, you can require entry of a code each time a call is placed, but the numbers used in the codes aren't verified (only the length of the digit string is checked). Each user would have two account codes assigned.

With Authorization Codes, users can be forced to enter a verifiable code after a number is dialed. Each user in this case would have to have two separate authorization codes assigned (personal and business). With Authorization Codes, dial tone is returned to the user after a number is dialed, and they have to enter a valid code to complete the call.