Is it possible to "normalize" the calling party number to international E.164 format at the arrival on the trunk?
Upon reception of an incoming call, is there a way to convert the "calling party number" for this incoming call into international format? This would help for several applications, including database lookup for a call center environment.
Example: consider a trunk group on a Media Gateway in Trier, Germany.
a call arrives on the Avaya from a local public network subscriber.
Let's assume that the calling party number provided by the PSTN is
654321. Can ACM normalize this number to +496151654321, alternatively
to 00496151654321 ?
+49 is the country code, 6151 the area code, these would have
been somehow added by ACM: how?
Other case on the same site: arrival of an international from the US:
the PSTN formats the calling party number as 0012125462341. Can
ACM normalize it as +12125462341 or leave it unchanged as
01212... because ACM can recognize that it's an international number,
whereas it would modify the Calling Party Number for a national call ?
If yes, can we use the + as leading sign or should it we use 00 instead?
Thanks in advance and greetings.
Same question for the "called party number" received with an incoming call.
Thanks!
Upon reception of an incoming call, is there a way to convert the "calling party number" for this incoming call into international format? This would help for several applications, including database lookup for a call center environment.
Example: consider a trunk group on a Media Gateway in Trier, Germany.
a call arrives on the Avaya from a local public network subscriber.
Let's assume that the calling party number provided by the PSTN is
654321. Can ACM normalize this number to +496151654321, alternatively
to 00496151654321 ?
+49 is the country code, 6151 the area code, these would have
been somehow added by ACM: how?
Other case on the same site: arrival of an international from the US:
the PSTN formats the calling party number as 0012125462341. Can
ACM normalize it as +12125462341 or leave it unchanged as
01212... because ACM can recognize that it's an international number,
whereas it would modify the Calling Party Number for a national call ?
If yes, can we use the + as leading sign or should it we use 00 instead?
Thanks in advance and greetings.
Same question for the "called party number" received with an incoming call.
Thanks!
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