I got an issue, hopefully someone can help me out on this one.
When Person A is trying to forward an incoming external call and the person who he/she is trying to contact (Person B) doesn’t take the call. There's a missed call on the phone of Person B.
When Person B checks his phone history, theres a missed call of Person A.
When Person B calls back to the missed call of Person A. The call is being directly forwarded directly to the incoming external number (the external call Person A wanted to forward to Person B)
This doesn’t make sense.
Is there a way to make sure this doesn’t happens?
Hardware
Avaya IP Office 500 V2
Phones 9611
Software
Manager
Voicemail Pro
When Person A is trying to forward an incoming external call and the person who he/she is trying to contact (Person B) doesn’t take the call. There's a missed call on the phone of Person B.
When Person B checks his phone history, theres a missed call of Person A.
When Person B calls back to the missed call of Person A. The call is being directly forwarded directly to the incoming external number (the external call Person A wanted to forward to Person B)
This doesn’t make sense.
Is there a way to make sure this doesn’t happens?
Hardware
Avaya IP Office 500 V2
Phones 9611
Software
Manager
Voicemail Pro
