Huntgroup configuration help

[shah138]

Hi,

Thanks in advance,

We have huntgroup xx configuration with acd, queue and vector to y, we defined the group type ucd-mia and 15 members(extension) in the hunt group.

We have the number mapped to vdn -> vector -> split(huntgroup xx). Now when the users calls in to number , it's not following the ucd mia type.

The extension we created in the hunt group has the login and logout button configured.

Any suggestion?

[jjashley]

Shah138

What are you seeing that leads you to believe that it isn't following the most idle agent algorithm?