ASA find unused extensions not shown all ranges

[gfktechtkob]

Hello

i have an issue with the ASA Find unused extensions.
We have a extension range from 1000 to 6999 on our system.

When i use the find unused extensions function it will not show the 5xxx range all other ranges will be displayed.

Does somebody has an idea what could be wrong?

cheers

[jestelrich]

Hello

i have an issue with the ASA Find unused extensions.
We have a extension range from 1000 to 6999 on our system.

When i use the find unused extensions function it will not show the 5xxx range all other ranges will be displayed.

Does somebody has an idea what could be wrong?

cheers

Hi, how are you?.

Can you tell me what´s your ASA version and Service Pack?
Also, what´s your CM version and SP?.

Thanks!

Juan

[gfktechtkob]

Hi,

ASA is 5.2.13 SP4.01 and tried also 6.0.07 SP1.01 with the same problem.
CM is 5.2.1 with SP1.

System was upgraded from CM 3 to CM 5.2.1.

cheers
gfktechkob

[jestelrich]

Hi, you have to install SP5.

Here is the link to doanload Service Pack 5 for ASA 5.2:

https://support.avaya.com/css/appmanager/css/support/Downloads/P0433/5.2.x/C201062205529220_5#files

Your issue has been reported on previous releases.

Please rollback to 5.2 and install that SP.

Thanks!

Juan

[gfktechtkob]

Hi, you have to install SP5.

Here is the link to doanload Service Pack 5 for ASA 5.2:

https://support.avaya.com/css/appmanager/css/support/Downloads/P0433/5.2.x/C201062205529220_5#files

Your issue has been reported on previous releases.

Please rollback to 5.2 and install that SP.

Thanks!

Juan

Thanks,

but the problem was not the ASA itself. Under Uniform Dialing plan there was an entry 5 and this caused the problem.

cheers