Avaya ip office The incoming caller ID is not appearing on telephone screens

[hbacke]

Hi All

How to enable incoming caller id in avaya ip office 500v2 system ?
I looked at the active call when I tested and saw no caller ID and am seeing External on the display.
Please respond.....
Avaya ip office 500v2 version 8.1(73)

Thank You

[mlombardi1]

What type of trunk? If a loop-start analog line, make sure "loop start ICLID" is selected as the trunk type on Analogue Options tab of the Line.

[hbacke]

Hi mlombardi1

Thanks for your reply, yes Analog trunk ,i already loop start ICLID is selected but no luck total 3 pstn line coming in ip office STC already enabled ICLID .Any another settings change in avaya ip office .

please check the image file

Thank You

[richa164]

Are you sure your network provider is sending the callers number ??

[hbacke]

yes i checked yesterday network provider already send the caller id .......

some time ip phone show the number only first 6 digits ex; 9053112 what the problem..

hi all any idea ........please respond

[akins1]

To fix this problem, go to your Incoming Call Routing from your 500v2
Incoming Call Routing
In your incoming number, put * (Asterisks)
i.e. * will display any incoming caller number as is received from PSTN or SIP provider.

I hope this solves your problem

'Lanre Akinsiun

[alam49]

hi All

i hope everyone is well !!

Ip phone show the number correctly without 9, but is missing every time is 9.

what is the problem ??

[thiel2]

Start a new thread instead of tacking onto one that is over 3 years old!!

Add the 9 in the prefix of the line to get the 9 to display along with the number