Forwarding an extension without caller ID.

[ngoing]

We are implementing a system where internal extensions can dial a specific extension and it forward to a 1-800 number. The vendor will "auto-login" our call based on Caller ID.

Thus, I want to forward the call, but I want the originating numbers (caller ID) to show as the extension or trunk number. No matter what I've tried, external numbers see the station's extension.

Example, my station's extension is x4500. The extension I call is x5000, it forwards to a test cellphone. No matter what I try, the test cellphone always shows "(555)-555-4500" I want it to show "(555)-555-5000" or the trunk number.




This is what I've tried.

1. 5000 as a station (port X). Forward the call using feature-access-codes (E.g. dialing *2<cellphone>)
2. 5000 as a station. Forward the call using `change station` and "Unconditional for Internal calls to: <cellphone>"
3. 5000 as a station with coverage path. Coverage path points to remote coverage point r37 (<cellphone>).
4. 5000 as a vdn. Forward using vector:
   • wait-time 3 secs hearing ringback
   • collect 1 digits after announcement 6000
   • route-to number <cellphone> with cov y if digit = 1

I'm using Avaya Site Administration 2.1.11.
`newterm` reports "Standard R015.02.01.06.4"


Thanks!
Nathan

[richa164]

change you public unknown numbering table for extn 5000 to show what you require

[ngoing]

change you public unknown numbering table for extn 5000 to show what you require

Entry I used:

# ch pub 4
 
[FONT=Courier New]Ext Len, [B]Ext Code[/B], Trunk Group, [B]CPN Prefix[/B], Total CPN Len[/FONT]
[FONT=Courier New]4,       [B]4,[/B]        1,           [B]555444,[/B]     10[/FONT]
[FONT=Courier New]4,       [B]5000,[/B]     1,           [B]5555555000,[/B] 10[/FONT]

The first entry is our site-wide entry. The second points extension 5000 to show up as (555)-555-5000.


For all 4 cases, I retested with the above setting in place. None of them worked.