I am currently using hundreds of Avaya SIP J169 phones configured to operate with third-party cloud-based SIP and PBX systems. The phones are functioning well overall. However, I've encountered a specific issue with the call pickup function on our current PBX system, which requires pressing the sequence ** followed by the extension number of the ringing line.
When attempting to use this sequence on any Avaya phone, the '' characters are automatically replaced with a '+' sign, which prevents the feature from working correctly. I need to ensure that the '' sequence can be entered as required.
Has anyone faced a similar issue or does anyone have a solution or workaround for this problem? Any help would be greatly appreciated.
Thank you!
When attempting to use this sequence on any Avaya phone, the '' characters are automatically replaced with a '+' sign, which prevents the feature from working correctly. I need to ensure that the '' sequence can be entered as required.
Has anyone faced a similar issue or does anyone have a solution or workaround for this problem? Any help would be greatly appreciated.
Thank you!
