IP Office 500v2 PRI card flashing red

**zakabog** · 01-05-2015, 11:28 AM

Is it red, or orange? Does it flash the same time that every other card in the system flashes on ports 1 and 9? If so that's just the status light, if not then it sounds like the link between your PRI and the PRI card is down. If you look at System Status does it say that the PRI trunk is idle? What happens when you try to call into the IP office, what does the carrier see?

**achurc** · 01-05-2015, 12:02 PM

Hi,

The Light flashes Red every 5 seconds and flashes green in between.
There is no other cards in the system only one PRI card.
System Flashes green on port 1 and port 9 and red every 5 seconds.

Here is a dump from the top of the sys Monitor

Code:

 18:59:34   14386582mS H323Evt:    Recv: RegistrationRequest   192.168.42.62; Endpoints registered: 59; Endpoints in registration: 0

********** Reconnect Selected **********

********** contact lost with 192.168.42.1 at 18:58:29 5/1/2015 - reselect = 0 **********
******************************************************************

********** SysMonitor v9.0.3.0 build 941 **********

********** contact made with 192.168.42.1 at 18:58:29 5/1/2015 **********

********** System (192.168.42.1) has been up and running for 3hrs, 59mins and 47secs(14387168mS) **********

********** Warning: TEXT File Logging selected **********


********** Warning: TEXT Logging to C:\Program Files (x86)\Avaya\IP Office\Monitor\\TMP2.$$$ File: STARTED on 5/1/2015 18:58:29 **********
  14387168mS PRN: Monitor Started IP=192.168.42.250 IP 500 V2 8.1(67) RTV
                  (IP Office: Supports Unicode, System Locale is default)
  14387168mS PRN: LAW=A PRI=1, BRI=0, ALOG=0, VCOMP=32, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=1(VER=2 TYP=3) 1-X=0 CALLS=0(TOT=34)
 18:59:35   14387504mS H323Evt:    Recv: RegistrationRequest   192.168.42.33; Endpoints registered: 59; Endpoints in registration: 0
 18:59:35   14387608mS H323Evt:    Recv: RegistrationRequest    192.168.42.9; Endpoints registered: 59; Endpoints in registration: 0
 18:59:36   14388568mS H323Evt:    Recv: RegistrationRequest    192.168.42.6; Endpoints registered: 59; Endpoints in registration: 0
 18:59:36   14388661mS H323Evt:    Recv: RegistrationRequest   192.168.42.13; Endpoints registered: 59; Endpoints in registration: 0
 18:59:37   14389604mS H323Evt:    Recv: RegistrationRequest   192.168.42.19; Endpoints registered: 59; Endpoints in registration: 0
 18:59:37   14389647mS H323Evt:    Recv: RegistrationRequest   192.168.42.29; Endpoints registered: 59; Endpoints in registration: 0
 18:59:38   14390499mS H323Evt:    Recv: RegistrationRequest   192.168.42.39; Endpoints registered: 59; Endpoints in registration: 0
 18:59:38   14390718mS H323Evt:    Recv: RegistrationRequest   192.168.42.23; Endpoints registered: 59; Endpoints in registration: 0
 18:59:39   14391368mS PRN: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 18:59:39   14391368mS PRN: + loader: 1.33
 18:59:39   14391368mS PRN: + cpu: id 12 board 4 pld 25 type c10 options a702
 18:59:39   14391368mS PRN: + cpu: sn 13WZ173002NF
 18:59:39   14391368mS PRN: + fpga: id 1 issue 0 build 827
 18:59:39   14391368mS PRN: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 18:59:39   14391368mS PRN: ++++++++++++++++++++   LIST OF MODULES   ++++++++++++++++++++
 18:59:39   14391368mS PRN: +------------------------------------------------------------
 18:59:39   14391368mS PRN: + Slot 1: Base      NONE     
 18:59:39   14391369mS PRN: +         Mezzanine NONE     
 18:59:39   14391369mS PRN: +------------------------------------------------------------
 18:59:39   14391369mS PRN: + Slot 2: Base      NONE     
 18:59:39   14391369mS PRN: +         Mezzanine NONE     
 18:59:39   14391369mS PRN: +------------------------------------------------------------
 18:59:39   14391369mS PRN: + Slot 3: Base      NONE     
 18:59:39   14391369mS PRN: +         Mezzanine NONE     
 18:59:39   14391369mS PRN: +------------------------------------------------------------
 18:59:39   14391369mS PRN: + Slot 4: Base      VCM32     Board=0x05  PLD=0x11
 18:59:39   14391369mS PRN: +         Mezzanine PRIS U    Board=0x03  PLD=0x0a
 18:59:39   14391369mS PRN: +------------------------------------------------------------
 18:59:39   14391369mS PRN: +++++++++++++++++   END OF LIST OF MODULES    +++++++++++++++
 18:59:39   14391370mS PRN: +++++++++++++++++   LIST OF MEMORY CARDS   ++++++++++++++++++
 18:59:39   14391370mS PRN: +------------------------------------------------------------
 18:59:39   14391370mS PRN: + System SD Card: MNTD
 18:59:39   14391370mS PRN: +  CID Register: 0x4134325344344742300168127800d343
 18:59:39   14391370mS PRN: +  CSD Register: 0x400e00325b5900001da77f800a40002d
 18:59:39   14391370mS PRN: +  SCR Register: 0x0235800001000000
 18:59:39   14391370mS PRN: +  OCR Register: 0xc0ff8000
 18:59:39   14391372mS PRN: +  Status Register: 0x0000000002000000040090003206
 18:59:39   14391372mS PRN: +------------------------------------------------------------
 18:59:39   14391372mS PRN: + Optional SD Card: UMNT
 18:59:39   14391372mS PRN: +------------------------------------------------------------
 18:59:39   14391372mS PRN: ++++++++++++++   END OF LIST OF MEMORY CARDS    +++++++++++++
 18:59:39   14391372mS PRN: ++++++++++++++++++++   MEMORY CAPTURE   +++++++++++++++++++++
 18:59:39   14391372mS PRN: +------------------------------------------------------------
 18:59:39   14391372mS PRN: + 0x0000000b, 0x00000001, 0x00000000, 0x0000001a, 0x00000000
 18:59:39   14391372mS PRN: + 0x00000000, 0x00000001, 0x00000019, 0x00000003, 0x00000000
 18:59:39   14391373mS PRN: + 0x00000000, 0x00000001, 0x00000000, 0x00000019, 0x00000000
 18:59:39   14391373mS PRN: + 0x00000001, 0x00000000, 0x00000000, 0x00000000, 0x00000000
 18:59:39   14391373mS PRN: + 0x00000001, 0x00000000, 0x00000000, 0x00000000, 0x00000000
 18:59:39   14391373mS PRN: + 0x00000000, 0x00000000, 0x00000000, 0x00000000, 0x00000000
 18:59:39   14391373mS PRN: + 0x00000000, 0x00000000, 0x00000001, 0x00000000, 0x00000005
 18:59:39   14391373mS PRN: + 0x00000000, 0x00000000, 0x00000000, 0x00000000, 0x00000000
 18:59:39   14391373mS PRN: + 0x00000000, 0x51f6487b, 0xea5fa13e, 0xf0cb16dd, 0x2d1f3672
 18:59:39   14391373mS PRN: +------------------------------------------------------------
 18:59:39   14391373mS PRN: +++++++++++++++++   END OF MEMORY CAPTURE    ++++++++++++++++
 18:59:39   14391537mS H323Evt:    Recv: RegistrationRequest   192.168.42.50; Endpoints registered: 59; Endpoints in registration: 0
 18:59:39   14391542mS H323Evt:    Recv: RegistrationRequest   192.168.42.46; Endpoints registered: 59; Endpoints in registration: 0
 18:59:40   14392525mS H323Evt:    Recv: RegistrationRequest   192.168.42.40; Endpoints registered: 59; Endpoints in registration: 0
 18:59:40   14392581mS H323Evt:    Recv: RegistrationRequest   192.168.42.16; Endpoints registered: 59; Endpoints in registration: 0
 18:59:41   14393609mS H323Evt:    Recv: RegistrationRequest   192.168.42.64; Endpoints registered: 59; Endpoints in registration: 0
 18:59:41   14393610mS H323Evt:    Recv: RegistrationRequest   192.168.42.26; Endpoints registered: 59; Endpoints in registration: 0
 18:59:42   14394205mS H323Evt:    Recv: RegistrationRequest   192.168.42.49; Endpoints registered: 59; Endpoints in registration: 0
 18:59:42   14394630mS H323Evt:    Recv: RegistrationRequest   192.168.42.25; Endpoints registered: 59; Endpoints in registration: 0
 18:59:43   14395444mS H323Evt:    Recv: RegistrationRequest   192.168.42.14; Endpoints registered: 59; Endpoints in registration: 0
 18:59:44   14396419mS H323Evt:    Recv: RegistrationRequest    192.168.42.3; Endpoints registered: 59; Endpoints in registration: 0
 18:59:44   14396671mS H323Evt:    Recv: RegistrationRequest   192.168.42.12; Endpoints registered: 59; Endpoints in registration: 0
 18:59:45   14397165mS H323Evt:    Recv: RegistrationRequest    192.168.42.4; Endpoints registered: 59; Endpoints in registration: 0
 18:59:45   14397609mS H323Evt:    Recv: RegistrationRequest   192.168.42.43; Endpoints registered: 59; Endpoints in registration: 0
 18:59:46   14398610mS H323Evt:    Recv: RegistrationRequest    192.168.42.8; Endpoints registered: 59; Endpoints in registration: 0
 18:59:47   14399607mS H323Evt:    Recv: RegistrationRequest   192.168.42.47; Endpoints registered: 59; Endpoints in registration: 0
 18:59:48   14400532mS H323Evt:    Recv: RegistrationRequest   192.168.42.21; Endpoints registered: 59; Endpoints in registration: 0
 18:59:49   14401208mS R2DSP:     PRIU DSP 4: is alive
 18:59:49   14401685mS H323Evt:    Recv: RegistrationRequest   192.168.42.27; Endpoints registered: 59; Endpoints in registration: 0
 18:59:50   14402757mS H323Evt:    Recv: RegistrationRequest   192.168.42.67; Endpoints registered: 59; Endpoints in registration: 0
 18:59:51   14403709mS H323Evt:    Recv: RegistrationRequest   192.168.42.30; Endpoints registered: 59; Endpoints in registration: 0
 18:59:52   14404546mS H323Evt:    Recv: RegistrationRequest   192.168.42.11; Endpoints registered: 59; Endpoints in registration: 0
 18:59:53   14405752mS H323Evt:    Recv: RegistrationRequest   192.168.42.10; Endpoints registered: 59; Endpoints in registration: 0
 18:59:54   14406663mS H323Evt:    Recv: RegistrationRequest   192.168.42.20; Endpoints registered: 59; Endpoints in registration: 0

********** Warning: Logging to Screen Stopped **********

When I call the main number, I receive 'The number you have called is not recognized'

The carrier will not provide any details for us!

The ISDN30e box has a yellow light on the Cust indicator

Thanks for any help!

Adam

**achurc** · 01-05-2015, 12:05 PM

Code:

 19:05:18   14731239mS CMTARGET:     Problem with Line Id: 13 - preselected: 00000000, Unlicenced: 0, OperationalTest: 1, NewCallResourceCheck: -1
 19:05:18   14731239mS CMARS:        No Alternate ARS Or User Priority lower than ARS Priority - Remain on the Current Form: Main
 19:05:18   14731239mS CMARS:        CMARSTargetingBusy
 19:05:18   14731239mS CMCallEvt:    0.1100.0 36 ARS for Main: StateChange: END=B CMCSOverlapRecv->CMCSAccept
 19:05:18   14731239mS CMCallEvt:    275.1098.0 36 Sergio Canalejo.0: StateChange: END=A CMCSDialling->CMCSRingBack
 19:05:18   14731240mS CMExtnEvt:    v=53 State, new=Alerting  old=Dialling,0,0,Sergio Canalejo
 19:05:18   14731240mS CMExtnTx: v=236, p1=0
            CMProgress
            Line: type=IPLine 250 Call: lid=275 id=1098 in=0
            IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDInbandPattern (8)
            Display [WAITING_FOR_LINE]
            Timed: 05/01/15 19:05
 19:05:18   14731240mS CMCallEvt:    0.1099.0 -1 TargetingEP: StateChange: END=X CMCSOffering->CMCSDelete
 19:05:18   14731241mS CMCallEvt:    0.1099.0 -1 BaseEP: DELETE CMEndpoint f4fb84ec TOTAL NOW=2 CALL_LIST=1
 19:05:18   14731241mS CD: CALL: 275.1098.0 BState=Ringing Cut=3 Music=0.0 Aend="Sergio Canalejo(236)" (0.0) Bend="" [] (0.0) CalledNum=123 () CallingNum=236 (Sergio Canalejo) Internal=1 Time=2478 AState=Ringing
 19:05:18   14731242mS CMMap: a=21.39 b=0.0 DTMF::AllocateRAS allocated CMRTTonegen resource busy 6, total 8
 19:05:18   14731242mS CMMap: a=21.39 b=1.255 T
 19:05:18   14731242mS CMMap: PCG::AddToneGenerator g T[84] for cp[247]b0r1 append pcp[249]b0r1 (total 1)
 19:05:18   14731242mS CMMap: a=6.1 b=0.0 IP::ReserveCodec pcp[249]b0r1 allocated CMRTVocoder resource busy 1, total 32, codec type 4
 19:05:18   14731242mS CMMap: a=21.39 b=6.1 M22
 19:05:18   14731243mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[249]b0r1 Configure 6.1
 19:05:18   14731243mS CMMap: PlatformConnectionAudioSAP::ConnectVoice group 6 rtp_enc_codec 2 rtp_fwd_action 0X00000008 src_fwd_action 0X00000002 
 19:05:18   14731243mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[249]b0r1 ConnectIndication 6.1
 19:05:18   14731243mS CMMap: PCG::MapBChan pcp[247]b0r1 cp_b 0 other_cp_b 0 type CGTypeDTMF
 19:05:18   14731243mS H323Evt:    SetOperational 36 192.168.42.1:49152 to 1
 19:05:18   14731243mS CMMap: DTMF::PlayTones g T[84] ,EEEEE
 19:05:18   14731243mS CMMap: Started playing tones, cp[247]b0r1 (from g null)
 19:05:18   14731243mS CMMap: cp[247]b0r1 SetOperGroup from g null to g null not executed, playing tones in progress ,EEEEE
 19:05:18   14731706mS H323Evt:    Recv: RegistrationRequest   192.168.42.27; Endpoints registered: 59; Endpoints in registration: 0
 19:05:20   14732780mS H323Evt:    Recv: RegistrationRequest   192.168.42.67; Endpoints registered: 59; Endpoints in registration: 0
 19:05:21   14733064mS CMMap: PCG::UnmapBChan pcp[247]b0r1 cp_b 0 other_cp_b 0
 19:05:21   14733064mS H323Evt:    SetOperational 36 192.168.42.1:49152 to 0
 19:05:21   14733064mS CMMap: PCG::UnmapBChan pcp[249]b0r1 cp_b f58e8214 other_cp_b f58deb6c
 19:05:21   14733064mS CMMap: a=21.39 b=6.1 M02
 19:05:21   14733065mS CMMap: a=21.39 b=0.0 T0
 19:05:21   14733065mS CMMap: a=21.39 b=0.0 DTMF::~DTMF freed CMRTTonegen resource busy 5, total 8
 19:05:21   14733065mS CMMap: a=6.1 b=0.0 IP::FreeCodec pcp[249]b0r1 freed CMRTVocoder resource busy 1, total 32
 19:05:21   14733731mS H323Evt:    Recv: RegistrationRequest   192.168.42.30; Endpoints registered: 59; Endpoints in registration: 0
 19:05:22   14734244mS CMExtnTx: v=236, p1=8024
            CMFacility
            Line: type=IPLine 250 Call: lid=275 id=53 in=1
            IE CMIEFastStartInfoData (6) 2 item(s)
 19:05:22   14734244mS CMExtnRx: v=236, p1=0
            CMReleaseComp
            Line: type=IPLine 250 Call: lid=275 id=1098 in=0
 19:05:22   14734245mS CMCallEvt:    275.1098.0 36 Sergio Canalejo.0: StateChange: END=A CMCSRingBack->CMCSCompleted
 19:05:22   14734245mS CMExtnEvt:    v=53 State, new=PortRecoverDelay  old=Alerting,0,0,Sergio Canalejo
 19:05:22   14734247mS CMExtnTx: v=236, p1=0
            CMFacility
            Line: type=IPLine 250 Call: lid=275 id=1098 in=0
            IE CMIEFastStartInfoData (6) 2 item(s)
            Timed: 05/01/15 19:05
 19:05:22   14734247mS CMLOGGING:     CALL:2015/01/0519:05,00:00:00,000,236,O,123,123,SergioCanalejo,,,1,,""n/a,0
 19:05:22   14734248mS CD: CALL: 275.1098.0 BState=Ringing Cut=2 Music=0.0 Aend="Sergio Canalejo(236)" (0.0) Bend="" [] (0.0) CalledNum=123 () CallingNum=236 (Sergio Canalejo) Internal=1 Time=5485 AState=Idle
 19:05:22   14734248mS CD: CALL: 275.1098.0 Deleted
 19:05:22   14734249mS CMExtnEvt:    Sergio Canalejo: CALL LOST (CMCauseNormal)
 19:05:22   14734249mS CMExtnEvt:    Sergio Canalejo: Extn(236) Calling Party Number(236) Type(CMNTypeInternal)
 19:05:22   14734250mS CMExtnEvt:    Sergio Canalejo: CMExtnHandler::SetCurrent( id: 1098->0 )
 19:05:22   14734251mS CMCallEvt:    275.1098.0 -1 Sergio Canalejo.-1: StateChange: END=X CMCSCompleted->CMCSDelete
 19:05:22   14734251mS CMARS:        CMARSEndpoint::CallLost(cause=16) - Address: 0.1100.0 36 ARS for Main - Call State: CMCSAccept
 19:05:22   14734251mS CMCallEvt:    0.1100.0 -1 ARS for Main: StateChange: END=X CMCSAccept->CMCSDelete
 19:05:22   14734252mS CMCallEvt:    0.1100.0 -1 BaseEP: DELETE CMEndpoint f4fad140 TOTAL NOW=1 CALL_LIST=0
 19:05:22   14734252mS CMCallEvt:    END CALL:36 (f4fb99b8)
 19:05:22   14734253mS CMTARGET:     275.1098.0 -1 BaseEP: ~CMTargetHandler f4fb25fc ep f4fbb048
 19:05:22   14734253mS CMCallEvt:    275.1098.0 -1 BaseEP: DELETE CMEndpoint f4fbb048 TOTAL NOW=0 CALL_LIST=0
 19:05:22   14734254mS H323Evt:    RTP(END): 192.168.42.1/49152 192.168.42.40/53220 CODEC=Alaw64K(4) PKTSZ=160 RFC2833=off AGE=5481 SENT=139 RECV=119 RTdelay=0 jitter=0 loss=0 remotejitter=0 remoteloss=0
 19:05:22   14734256mS PRN: Config Write Wake Up
 19:05:22   14734565mS H323Evt:    Recv: RegistrationRequest   192.168.42.11; Endpoints registered: 59; Endpoints in registration: 0
 19:05:22   14734636mS RES: Mon 5/1/2015 19:05:22 FreeMem=58181632 57601312(2) CachedMem=580320 CMMsg=6(6) Buff=5200 958 1000 12438 5 Links=1561 BTree=0 CPU=13/18/4267/31257/33782/3
 19:05:22   14734636mS RES2: IP 500 V2 8.1(67) Tasks=44 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=112 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=0 TCP=134 TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
 19:05:22   14734636mS RES4: XML MemObjs=45 PoolMem=2097152(1) FreeMem=2082064(1)
 19:05:22   14734756mS PRN: Updates IO list size 0 updated list size 1
 19:05:22   14734756mS PRN: Config Write Completed
 19:05:23   14735775mS H323Evt:    Recv: RegistrationRequest   192.168.42.10; Endpoints registered: 59; Endpoints in registration: 0
 19:05:23   14735845mS ISDNL3Evt: v=13 p1=13,p2=1001,p3=5,p4=0,s1=
 19:05:24   14736251mS CMExtnEvt:    Sergio Canalejo: Recover Timer reason=CMTRWrapUp
 19:05:24   14736251mS CMExtnEvt:    v=53 State, new=Idle  old=PortRecoverDelay,0,0,Sergio Canalejo
 19:05:24   14736252mS CMExtnTx: v=236, p1=0
            CMVoiceMailStatus
            Line: type=IPLine 250 Call: lid=0 id=-1 in=0
            Called[Sergio Canalejo Msgs=8 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect  Calling[00000008] Type=Default Plan=Default 
            Display [Sergio Canalejo Msgs=8]
            Timed: 05/01/15 19:05

**zakabog** · 01-05-2015, 12:43 PM

Okay, that's the orange light and that's just the heartbeat light to let you know the card is up and running, and you're saying it flashes green in between? That means the PRI is not fully up, are you connecting to a smart jack or an IAD? If it's a smart jack, do you see any alarm lights? If it's an IAD, check the lights or work with the carrier and find out what they see. You want that to be a solid green light between heartbeats, not blinking green. Also, go into system status and you should see that the PRI current state is "Out of Service" (and confirm that the admin state is "In Service".)

**achurc** · 01-06-2015, 05:01 AM

Originally posted by zakabog View Post

Okay, that's the orange light and that's just the heartbeat light to let you know the card is up and running, and you're saying it flashes green in between? That means the PRI is not fully up, are you connecting to a smart jack or an IAD? If it's a smart jack, do you see any alarm lights? If it's an IAD, check the lights or work with the carrier and find out what they see. You want that to be a solid green light between heartbeats, not blinking green. Also, go into system status and you should see that the PRI current state is "Out of Service" (and confirm that the admin state is "In Service".)

Hi thanks so much for the assistance. We are on a BT backbone and I believe a smart Jack.
The PRI Card is flashing green in between the red flash. The alarm light i see in the attached picture.

**achurc** · 01-06-2015, 05:44 AM

Also, go into system status and you should see that the PRI current state is "Out of Service" (and confirm that the admin state is "In Service".)

Thanks, I have been in to the System Status and all the PRI are displaying out of service. The Admin state is set to 'In Service'

We have 101 Blue Errors

Thanks Again

Adam

**zakabog** · 01-06-2015, 08:25 AM

That looks like a DSL modem and not where your PRI is coming from. Has this worked previously and just went out or is this a new install? If it's a new install, you need to confirm your connection to the location the PRI is coming from, trace the PRI cable back and find out what it's connected to.

**achurc** · 01-06-2015, 08:42 AM

Thanks for the reply, this is deffinately the ISDN30e box, and has worked in the past.
The black Ethernet cable goes straight from the Grey Box to the PRI card.

We have had an engineer take a look today and he says that its a problem at the exchange.

Thanks Again

Adam

**stich2** · 01-24-2015, 01:07 AM

I got the same problem

I got the same problem, thank your for your help. i will try this method

IP Office 500v2 PRI card flashing red

IP Office 500v2 PRI card flashing red

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