IP Office v2 Licensing issue?

[achurc]

We are experiencing issues on out Avaya Phone system.
Dropped calls frequently.

When I login to the Manager application the following error is seen:


Here is a status in the upgrade dialogue:

[mlombardi1]

What licenses are installed on the system?

[achurc]

Hey,

Here is the licenses page on the manager.
How does that look to you?

[richa164]

so it looks like you have lost your essential edition license , this may well be down to the fact that you upgraded from an earlier release and a virtual essential edition was created , you must bear in mind that this is tied to the chassis and not the sd card , so have you recently changed chassis ?

If not it may well just be bad luck , either way you need an essential edition so contact your vendor who should be able to get help from avaya if the unit has simply lost the virtual licence , they will provide (or should) you with a licence that ties to the SD card.

[richa164]

in fact scratch that i have obviously had to much coffee , have you just upgraded from a lower version ?/

it seems so .

[achurc]

Hey, We haven't upgraded i don't think, but we did get a batch of bad handsets (1608-I) that would brick when connected.
I updated the handset firmware on the system to fix this problem (after bricking a few!)
Will that effect this?

Thanks for the reply

Adam

[zakabog]

When you updated the firmware did you just upload the files from a new version of Manager? Cause it seems like you just upgraded the entire PBX to a new version.

[achurc]

When you updated the firmware did you just upload the files from a new version of Manager? Cause it seems like you just upgraded the entire PBX to a new version.

I don't believe it updated the firmware of the Avaya Server, i just uploaded the files from Manager as you describe. This was a few months ago, would there abe a way to tell if i upgraded the whole PBX?

All calls are working and we aren't experiencing any problems other than the message in Manager.

Any advice? If i had upgraded the PBX will it require new licensing?

Thanks again for all your assistance.

Adam