User Disconnects to Busy Signal When Calling Outside Number

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  • hodge47
    Aspiring Member
    • Feb 2015
    • 1
    #1

    User Disconnects to Busy Signal When Calling Outside Number

    I have a few users at a site who disconnect after a random period of time when calling an outside number. It seems to only be a few users at this particular site having the issue out of the entire organization. I was able to get a trace of one of the users as she was calling one of our vendors where she was disconnected 4 times(although I can only fit 2 in here). I have done as much research as I can on the subject, but I cannot get a definitive answer to what is causing the issue.


    Here is the trace I ran:
    14:31:04 TRACE STARTED 02/05/2015 CM Release String cold-00.1.510.1-19100
    14:31:24 G711MU ssff ps:20
    rgn:3 [10.151.17.83]:30484
    rgn:3 [10.156.1.21]:31928
    VOIP data from: [10.156.1.21]:31928
    14:31:36 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
    14:31:36 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    14:31:37 dial 818008362326 route:PREFIX|FNPA|ARS
    14:31:37 term trunk-group 1 cid 0x20d4
    14:31:37 dial 818008362326 route:PREFIX|FNPA|ARS
    14:31:37 route-pattern 8 preference 1 location 1/ALL cid 0x20d4
    14:31:37 seize trunk-group 1 member 67 cid 0x20d4
    14:31:37 Setup digits 18008362326
    14:31:37 Calling Number & Name 2402365828 Florwick, Kar
    14:31:37 Proceed trunk-group 1 member 67 cid 0x20d4
    14:31:39 Alert trunk-group 1 member 67 cid 0x20d4
    14:31:39 active trunk-group 1 member 67 cid 0x20d4
    VOIP data from: [10.156.1.21]:31928
    14:31:44 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:31:44 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    14:31:49 digit 2 originated by station 65836 cid 0x20d4
    14:31:49 digit 2 sent to trunk-group 1 member 67 cid 0x20d4
    VOIP data from: [10.156.1.21]:31928
    14:31:54 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:31:54 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    14:31:56 digit 2 originated by station 65836 cid 0x20d4
    14:31:56 digit 2 sent to trunk-group 1 member 67 cid 0x20d4
    VOIP data from: [10.156.1.21]:31928
    14:32:04 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:32:04 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:32:14 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:32:14 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:32:24 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
    14:32:24 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:32:34 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
    14:32:34 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:32:44 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:32:44 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:32:54 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:32:54 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:33:04 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:33:04 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:33:14 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:33:14 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:33:24 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
    14:33:24 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:33:34 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:33:34 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:33:44 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:33:44 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:33:54 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:33:54 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:34:04 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:34:04 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:34:14 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:34:14 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:34:25 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
    14:34:25 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:34:35 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
    14:34:35 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:34:45 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:34:45 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:34:55 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:34:55 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:35:05 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:35:05 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:35:15 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:35:15 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:35:25 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
    14:35:25 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:35:35 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:35:35 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:35:45 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:35:45 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:35:55 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:35:55 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:36:05 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:36:05 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:36:15 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:36:15 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:36:25 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
    14:36:25 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:36:35 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:36:35 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:36:45 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:36:45 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:36:55 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:36:55 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:37:05 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:37:05 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:37:15 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:37:15 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:37:25 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
    14:37:25 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:37:35 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
    14:37:35 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:37:45 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:37:45 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:37:55 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:37:55 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    14:37:57 denial event 1191: Network failure D1=0x922e D2=0x26
    14:37:57 idle trunk-group 1 member 67 cid 0x20d4
    VOIP data from: [10.156.1.21]:31928
    14:38:05 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:38:05 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:38:15 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:38:15 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:38:25 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:38:25 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:31928
    14:38:35 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
    14:38:35 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    14:38:38 idle station 65836 cid 0x20d4
    14:39:47 G711MU ssff ps:20
    rgn:3 [10.151.17.83]:30484
    rgn:3 [10.156.1.21]:32932
    VOIP data from: [10.156.1.21]:32932
    14:39:59 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:0 Avg:0
    14:39:59 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    14:40:03 dial 818008362326 route:PREFIX|FNPA|ARS
    14:40:03 term trunk-group 1 cid 0x23ed
    14:40:03 dial 818008362326 route:PREFIX|FNPA|ARS
    14:40:03 route-pattern 8 preference 1 location 1/ALL cid 0x23ed
    14:40:03 seize trunk-group 1 member 69 cid 0x23ed
    14:40:03 Setup digits 18008362326
    14:40:03 Calling Number & Name 2402365828 Florwick, Kar
    14:40:04 Proceed trunk-group 1 member 69 cid 0x23ed
    14:40:05 Alert trunk-group 1 member 69 cid 0x23ed
    14:40:05 active trunk-group 1 member 69 cid 0x23ed
    VOIP data from: [10.156.1.21]:32932
    14:40:07 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:0 Avg:0
    14:40:07 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    14:40:08 digit 2 originated by station 65836 cid 0x23ed
    14:40:08 digit 2 sent to trunk-group 1 member 69 cid 0x23ed
    14:40:11 digit 2 originated by station 65836 cid 0x23ed
    14:40:11 digit 2 sent to trunk-group 1 member 69 cid 0x23ed
    VOIP data from: [10.156.1.21]:32932
    14:40:17 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:0 Avg:0
    14:40:17 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:32932
    14:40:27 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
    14:40:27 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    VOIP data from: [10.156.1.21]:32932
    14:40:37 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
    14:40:37 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
    14:40:40 denial event 1191: Network failure D1=0x922e D2=0x26

    From what I gathered from my research it looks like a SIP trunk issue of some kind so I have changed her extension to H.320 conversion to see if that would help at all but really I'm just shooting in the dark. She is also using an Avaya 4621 and if you need any of her extensions configuration information I can likely retrieve that as well. Any help with this matter would be greatly appreciated.
    Tags: None
  • marzahn
    Genius
    • May 2014
    • 236
    #2
    Start Your Diagnostics with these Tests

    I like to run the command "list measurements trunk-group summary yesterday-peak" in ASA to see what kind of traffic I have and whether there is any call blocking, Being Insurance in a regulation rich state (RI), I check this daily for the previous day.

    Also I noticed the "14:37:57 denial event 1191: Network failure D1=0x922e D2=0x26" line preceeding the outage.

    The book tells you
    [0x26/0xA6] - Network out of order
    The call was not completed because the ISDN network is not functioning correctly, and the condition is likely to last a relatively long period of time. Immediately reattempting the call will probably be unsuccessful.


    When a call drops during a call, I first think it's a carrier issue. With all carrier issues the first thing I do is to run the command: "list measurements ds1 log PPCss where PP = PBX number, C = the carrier, and ss = the slot number in that carrier. This will show you any carrier issues. If this is all zeros, the next thing I would do is to test the cabling between your PBX and the Carrier's DEMARK for trunk group 1.

    I hope this helps.
    Last edited by marzahn; 01-19-2016, 08:29 AM.
    Thank you,
    Bill Marzahn
    Telecommunications Administrator
    Neighborhood Health Plan of Rhode Island
    299 Promenade Street
    Providence, RI 02908-5720
    401-459-6677 (Direct "Find-me" Line)

    Comment

    • qah
      Aspiring Member
      • Jul 2012
      • 1
      #3
      Hi hodge47
      I have the same problem. Have you found any way to fix it?
      Any help would be very appreciated.

      Thank you.

      Comment

      • vtriko
        Member
        • Aug 2015
        • 6
        #4
        Try to get MST trace from trunk.

        Comment

        • marzahn
          Genius
          • May 2014
          • 236
          #5
          Run a Trace in Emulation

          Originally posted by qah View Post
          Hi hodge47
          I have the same problem. Have you found any way to fix it?
          Any help would be very appreciated.

          Thank you.
          ...And post the results here so we can have a look.
          Thank you,
          Bill Marzahn
          Telecommunications Administrator
          Neighborhood Health Plan of Rhode Island
          299 Promenade Street
          Providence, RI 02908-5720
          401-459-6677 (Direct "Find-me" Line)

          Comment

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