denial event 5072: Atd vec deny grp in night

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  • tyouss
    Member
    • Apr 2015
    • 6

    denial event 5072: Atd vec deny grp in night

    Tried to look for it in Avaya denial events, tried to google it, but still no luck. Please see list trace below.

    -I have a station 1001 calling an operator (attd) on 0.
    -The operator is on night mode and is forwarding to extension 6 (Front Desk) as defined in the change tenant 1 screen.
    -Station 6 is a virtual station with coverage to an answer group with 2 extensions (8001, 8002) for the front desk.
    - I get denial event 5072 when trying to ring

    If I call station 6 directly from station 1001 it works fine.
    If I call the operator from station 1001 (not in night mode) it works fine.
    If i call 6 from the operator, it also works, fine.
    If I call extension 8001, 8002 covering extension 6 from extension 1001, it also works fine!



    Can someone let me know what is denial event 5072.


    Code:
    list trace station 1001                                                Page   1
    
                                    LIST TRACE
    
    time            data
    
    12:57:20 TRACE STARTED 04/03/2015 CM Release String cold-03.0.124.0-22147
    12:57:23     active station      1001 cid 0x2
    12:57:23     dial 0
    12:57:23     term attendant-group 1      cid 0x2
    12:57:23     dial 6
    12:57:23     busy station      6 cid 0x2
    12:57:23     denial event 5072: Atd vec deny grp in night D1=0x1 D2=0x1
    12:57:27     idle station      1001 cid 0x2
  • tyouss
    Member
    • Apr 2015
    • 6

    #2
    Apparently night service don't follow coverage, the only way to do what I want is to use vectors.

    "Use the Attendant Vectoring feature to provide attendants with a flexible way to manage incoming
    calls. For example, without Attendant Vectoring, calls that the system redirects from the attendant
    console to a night telephone can ring only at that telephone. These calls do not follow a coverage path. With Attendant Vectoring, Night Service calls follow the coverage path of the night telephone.The coverage path can go to another telephone, and eventually to a voice mail system. The caller can then leave a message that can be retrieved at any time."

    Chapter 34 - Avaya Aura Feature CM Feature Description and Implementation - Attendant Vectoring.

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