Hi All,
We have a number of Avaya phones connected to a definity system. One of our users called me regarding his call log. It seems to show a internal directory name alongside an external mobile/cell number. I spoke to the user who name appeared in this call log and he claims he gets frequent calls from people returning a mobile/cell number only for it to call him as his directory name seems to have appeared alongside the number.
I'm a helpdesk technician and have very little experience in telecoms, however i'm tasked with trying to solve this. Any help on where to start would be most appreciated.
We have a number of Avaya phones connected to a definity system. One of our users called me regarding his call log. It seems to show a internal directory name alongside an external mobile/cell number. I spoke to the user who name appeared in this call log and he claims he gets frequent calls from people returning a mobile/cell number only for it to call him as his directory name seems to have appeared alongside the number.
I'm a helpdesk technician and have very little experience in telecoms, however i'm tasked with trying to solve this. Any help on where to start would be most appreciated.
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