Zip tone Agent unable to log into 9608G

[v0ic3]

We are piloting IP agent recording. Installed 9608G phone set - agent set up with "acd" for zip tone. When attempting to log into 9608G, phone goes into AUX for a few seconds then logs out. CM version R016x.00.1.510.1 - 9608G at Release 6.3116. (Phone type is set to 9650) Any advice on how to resolve, so agent can log into phone with zip tone? Thank you.

[arahamanshar]

Hello,

Please check if you have requisite license for IP Agent.


Regards,

Abdul Rahaman