We have IP Office 9.1.4.0 build 137 for primary/secondary. We have quite a few issues and they're not able to be resolved by the reseller and we could use some assistance. Our config has a controller at each site (10 sites) with a primary at Main site and secondary at remote as well as IPOCC Server at Main site.
1). We have random one way speech path issues where one party can hear another, but can't tell anyone answered, etc.
2). We have issues with either IP Office plugin or the OneX portal plugin that continues to "ring loudly" on the computer up to 2 full rings after you've answered the phone. The computer finally notices the call was picked up (in relation, my twinned cell phone quits ringing immediately upon me picking up call on desk phone).
3). We have a current issue on our system where we changed a hunt group temporarily by adding another extension while I was on vacation and now the system won't change back to re-adding my extension and removing theirs. It works fine if we use sequential or longest waiting dial types, but if we attempt to go back to "collective" or "collective call waiting" like we were, it dials the temporary handset and doesn't dial mine.
4). We receive this alert every day in email "08/01/16 01:00:14 AM It is now 284 days since the last full database vacuum. The recorder will perform a full vacuum the next time it is restarted. This may take some time. To postpone this to the following reboot, clear the setting on the System Settings > Server page. You MUST restart the recorder and allow it to vacuum the database at least once every 240 days. 08/01/16 01:00:14 AM Purged 2284KB of old log files. Now 416095MB free." Apparently this is "by design", but I have my IT director wanting to know why we're getting an alert email that by design is not supposed to have anything done. Can we shut this off SOMEHOW so it doesn't look like we're not doing our jobs in IT?
5). How can we change the amount of time on phones before they "autodial"? We start typing in 9-xxx-xxx- then by the time you get to the last digits, it's dialing before you're finished and erroring out. I know we can type into onex portal or IP Office plugin with computer, although we'd like to be able to dial the phone at times and click "send", and/or have a few more seconds before it times out and dials.
6). As part of an attempted fix of our single voice path issues, some of our phones at one location (those using IPOCC) were re-registered to another site. With this, now when they call 911 it puts the incorrect calling number. How do we show the number dialing from for 911 is the original site/address?
Thanks for ANY help you can come up with this.
1). We have random one way speech path issues where one party can hear another, but can't tell anyone answered, etc.
2). We have issues with either IP Office plugin or the OneX portal plugin that continues to "ring loudly" on the computer up to 2 full rings after you've answered the phone. The computer finally notices the call was picked up (in relation, my twinned cell phone quits ringing immediately upon me picking up call on desk phone).
3). We have a current issue on our system where we changed a hunt group temporarily by adding another extension while I was on vacation and now the system won't change back to re-adding my extension and removing theirs. It works fine if we use sequential or longest waiting dial types, but if we attempt to go back to "collective" or "collective call waiting" like we were, it dials the temporary handset and doesn't dial mine.
4). We receive this alert every day in email "08/01/16 01:00:14 AM It is now 284 days since the last full database vacuum. The recorder will perform a full vacuum the next time it is restarted. This may take some time. To postpone this to the following reboot, clear the setting on the System Settings > Server page. You MUST restart the recorder and allow it to vacuum the database at least once every 240 days. 08/01/16 01:00:14 AM Purged 2284KB of old log files. Now 416095MB free." Apparently this is "by design", but I have my IT director wanting to know why we're getting an alert email that by design is not supposed to have anything done. Can we shut this off SOMEHOW so it doesn't look like we're not doing our jobs in IT?
5). How can we change the amount of time on phones before they "autodial"? We start typing in 9-xxx-xxx- then by the time you get to the last digits, it's dialing before you're finished and erroring out. I know we can type into onex portal or IP Office plugin with computer, although we'd like to be able to dial the phone at times and click "send", and/or have a few more seconds before it times out and dials.
6). As part of an attempted fix of our single voice path issues, some of our phones at one location (those using IPOCC) were re-registered to another site. With this, now when they call 911 it puts the incorrect calling number. How do we show the number dialing from for 911 is the original site/address?
Thanks for ANY help you can come up with this.
Comment