We're currently experiencing an issue where our Avaya B179 conference phone is going straight to the automated attendant voicemail both for external and internal callers. It does not have a voicemail box associated with it. Please advise me on this one. Thank you for the assistance in advance.
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Is it on a CM or an IP Office? If it's an IP Office then just check System Status and see if DND is enabled, also check the user programming in Manager since it sounds like you have voicemail enabled.
If it's a CM then I won't be able to help much since I'm not familiar enough with it. -
Thank you Zakabog. We are using CM.Comment
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