Issue launching Softphone

[askewk]

Unable to launch Avaya One-X Agent:


Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: onexagentui.exe
Problem Signature 02: 2.5.50022.0
Problem Signature 03: 53108718
Problem Signature 04: System.Configuration
Problem Signature 05: 2.0.0.0
Problem Signature 06: 530f044f
Problem Signature 07: 278
Problem Signature 08: 14
Problem Signature 09: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033


Submitted a ticket with Avaya, but issue has never been resolved.

[mlombardi1]

What version of Windows? What version of oneX? SIP or H.323?

Reinstalling the application would be my first thought. Make sure .NET Framework is installed.

[aa1]

Take a look at this article from Microsoft: https://support.microsoft.com/en-us/kb/956762

[aa1]

And this one too:

https://social.msdn.microsoft.com/Forums/vstudio/en-US/b41fdc0d-826b-485d-86ef-14941d4c938c/what-is-error-ioibmurhynrxkw0zxkyrvfn0boyyufow-clr20r3?forum=clr

[aa1]

This is not necessarily Avaya OneX Agent issue. It could be OS or .NetFramework issue. do you have this problem on a single PC, or multiple PC? do you still have this problem after re-installing a fresh OS and required .Netframework?