CM 5.2 and Deskphone 9608 - No Ring -

[pibirm]

Hello at all,
I have a very difficult problem to solve.

The basic elements are these:
ACM 5.2 and deskphone 9608 (alias 9630).

The ACM is at the last revision (patch 21656 for 02.1.016.4) and the deskphones have FW 6.6401.

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++++++++++++++
Operating system:Linux 2.6.18-128.AV7cPAE i686 i686
Built:Jan 22 07:33 2010

Contains:02.1.016.4
CM Reports as:R015x.02.1.016.4
CM Release String:S8800-015-02.1.016.4

UPDATES:
Update ID StatusTypeUpdate description
------------------------------- ------------ ------- ---------------------------
02.1.016.4-21656 activatedcoldpatch 21656 for 02.1.016.4

KERNEL-2.6.18-128.AV7c activatedcoldpatch 2.6.18-128.AV7c for 0

Platform/Security ID StatusTypeUpdate description
------------------------------- ------------ ------- ---------------------------


CM Translation Saved:2018-05-28 23:11:55

CM License Installed:2014-01-16 12:00:27

CM Memory Config:Extra Large
++++++++++++++++++++++++++++++++++++++++++++++++++ +++++++++++++++++


The problem is this:

calling the 9608 deskphones does not ring and the display does not change, but the caller hears the call control tone (as if everything was ok).

Doing a reset on the 9608 (detaching and reattaching the LAN cable) the situation returns to normal.

Randomly some deskphones reoccur the problem and to delete it you need to reset again.



We have seen that when the deskphones work the "status station" is:

ADMINISTERED TYPE : 9630
CONNECTED TYPE : 9608

SERVICE STATUS : IN-SERVICE/ON-HOOK
TCP SIGNAL STATUS : CONNECTED


Instead when deskphones do not work the "status station" is this:

ADMINISTERED TYPE : 9630
CONNECTED TYPE : N/A

SERVICE STATUS : IN-SERVICE/ON-HOOK
TCP SIGNAL STATUS : CONNECTED


From the tracks "list trace station ..." everything seems ok even when the deskphones do not ring, as you can see below:

++++++++++++++++++++++++++++++++++++++++++++++++++
list trace station 1882022 Page1

15:29:57 Calling party station1582997 cid 0xc3a
15:29:57 Calling Number & Name 1582997 test
15:29:57 dial 1882022#
15:29:57 ring station1882022 cid 0xc3a
15:29:57 G729A ssff ps:30
rgn:91 [26.90.127.253]:2136
rgn:29 [26.56.126.49]:2060
VOIP data from: [26.56.126.49]:2060
15:30:08 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
15:30:08 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [26.56.126.49]:2050
15:30:09 Jitter:1 0 0 0 0 0 0 0 0 0: Buff:15 WC:8 Avg:1
15:30:09 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [26.56.126.49]:2060

++++++++++++++++++++++++++++++++++++++++++++++++++ ++

The LOG (Denial Events) on the Communication Manager report this information:


20180615:093819280:217865723:capro(32074):MED:[ denial event=2081 IP FURQ-Invld sta state d1=4d25 d2=26.90.127.248]


2081 à IP Softphone in shared control configuration with DCP is forced unregistered because softphone switched to invalid state.

BUT THIS DOES NOT HAVE A SENSE ....


Has anyone had the same problem? Or similar?

Thanks in advance/Mauro

[hurdk]

Is someone or something else logging this phone in somewhere else? Perhaps its a softphone on someones laptop or pc?

Have you tried to remove the station wait 5 minutes and add it back?

If you are not using it as a softphone then make sure that option is turned off or diabled on the station form.

Just a few thoughts....