New install of Aura messaging integration working fine and all else seems good. MWI is not working and i don't really see any place to test this or restart it.
Any thing at all would be helpful
Any thing at all would be helpful
-
-
you can refer to our aura messeging document library to find how to test MWI.
the path to tes MWI is Messaging -> Diagnostics -> Diagnostics (Application) and then you can select MWI from dropdown list to test your MWI. -
we had also faced a similar issue at a site.
The resolution was in the routing. I am guessing that you are using session manager.
Check the routing.Comment
-
i m facing the same issue, can you pls tell me in brief wht kind of routing r u talking about???Comment
-
I agree it's probably a routing issue in the way Session Manager is administered. A traceSM from the Session Manager may help you understand what is happening. From Aura Messaging if you run the Administration - Messaging - Logs - Collect System Log Files, once you pull that you can review the MWI.log (from the first application server added to the site) and you will see outbound MWI activity logged there as well.Comment
.
Comment