CallPilot App Biulder locking user

[boyle2]

How do I unlock an app that has been locked by another user? I don't know the users password.

[ashutos1]

How do I unlock an app that has been locked by another user? I don't know the users p

The reply on the asked query "How do I unlock an app that has been locked by another user? I don't know the users password. " is that it can not be unlocked like this, need to open the ticket with Avaya to get this reseted.

[bbuerck]

1. to unlock that user must login from computer they opened with.
2. make sure no person is modifying a pss then on server verify d:\nortel\filetrafer folder is empty if files exist delete them.
3. open case with your distributor to do app check on server