Mod Messaging issue

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  • ahostu
    Aspiring Member
    • Jan 2012
    • 1

    Mod Messaging issue

    When recording a voicemail greeting it hiccups in the middle of recording. Has anyone else have this issue and what was done to correct this issue
  • rdornier4tsg
    Aspiring Member
    • Feb 2012
    • 1

    #2
    Originally posted by ahostu View Post
    When recording a voicemail greeting it hiccups in the middle of recording. Has anyone else have this issue and what was done to correct this issue
    Check the packet size in the signal group of the hunt group for messaging. The packet size MUST be set to 2 and 20ms on both CM and MM in order to function properly. Any other value is not supported and a mis-match of these values on either side will cause the recording gap that you are experiencing. Additionally, you can make sure the IP-Audio Hairpinning and Shuffling are disabled to avoid audio quality issues.

    Good luck.

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