I have 9611 and 9630 phones and when intiating a call from the missed call log the PBX inserts a 9 in front of all numbers. Our ARS is 3 and our AAR is 8. Where is the 9 coming from?
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Had this same problem - Found that you need to set this via the 46xxsetting.txt file...
Look for option - PHNOL
If it's not set or ## out then default is 9... If you set this option you can place your ARS code there...
Hope that helps,James E. Davis
10 years at Lucent/Avaya as a System Application Specialist
4 years at Avaya as a TIER III Engineer
Now working for UNMC as a System Admin/VoIP Engineer -
Hi James,
I have SET PHNOL 9 but still while calling back ,, it adds 1 to the original number and dailed out as
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