modular messaging coverage path not working....

[fsiddi]

Dear Friends,
i have installed installed MM 5.2 (MSS/MAS/WCWSO) on hp dl 360 g7 as single server configuration..successfully ..and configured MSS and MAS ... i have added subscriber and make congfiguration at CM 5.2 like..hunt group, sip trunk, sip signaling group, aar table, public unknown numbering and coverage path... im able to dial hunt group extension like 7000 ...and get access to mail box number and successfully recorded greeting message to my extension number...but when i configure my IP station and configure coverage path...and dial from any other station...my calls doesnt go to the cover path ..continues bell ringing.....following is my station and coverage path settings.... please suggest the solution....

station settings...
------------
xtension: 1241 Lock Messages? n BCC: 0
Type: 1608 Security Code: * TN: 1
Port: S00408 Coverage Path 1: 99 COR: 4
Name: Comm Admin Coverage Path 2: COS: 1
Hunt-to Station:
STATION OPTIONS
Time of Day Lock Table:
Loss Group: 1 Personalized Ringing Pattern: 1
Message Lamp Ext: 7000
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english
Survivable GK Node Name:
Survivable COR: internal Media Complex Ext:
Survivable Trunk Dest? y IP SoftPhone? n

xtension: 1241 Lock Messages? n BCC: 0
Type: 1608 Security Code: * TN: 1
Port: S00408 Coverage Path 1: 99 COR: 4
Name: Comm Admin Coverage Path 2: COS: 1
Hunt-to Station:
STATION OPTIONS
Time of Day Lock Table:
Loss Group: 1 Personalized Ringing Pattern: 1
Message Lamp Ext: 7000
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english
Survivable GK Node Name:
Survivable COR: internal Media Complex Ext:
Survivable Trunk Dest? y IP SoftPhone? n


BUTTON ASSIGNMENTS
1: call-appr 5:
2: call-appr 6:
3: call-appr 7:
4: 8:
voice-mail Number: 1241
========================
coverage path settings..
========================
COVERAGE PATH
Coverage Path Number: 99
Cvg Enabled for VDN Route-To Party? n Hunt after Coverage? n
Next Path Number: Linkage
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 1
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: h99 Rng: Point2:
Point3: Point4:
Point5: Point6:

[ebyh]

Hello, assuming you have verified that the PBX Extension field is populated correctly on the voicemail subscriber form... are you familiar with the CM 'list trace' command? (It doesn't work from GEDI, so you'll need to select terminal emulation if using Avaya Site Administration.) Type 'list trace station 7000' then call the number and see if you're then able to see the problem. I've come to find this feature to be a very helpful troubleshooting tool.

[ebyh]

Oops, sorry: 'list trace station 1241'

As a side note, the Message Lamp Ext should match your phone number (1241) as that designates which phone's message light should be activated when a new message is received in mailbox 1241.

Also, the 'voice-mail Number' field on page 4 of the station form is actually the message retrieval number, which in your case I think would be 7000.

[fsiddi]

Thanks ebyh....yeah i very well known of this command to troubleshoot....

when dialing 7000 from 1241 ( 1st subscriber)
10:31:34 SIP>INVITE sip:[email protected] SIP/2.0
10:31:34 Setup digits 7000
10:31:34 Calling Number & Name NO-CPNumber Test-Set
10:31:34 SIP<SIP/2.0 100 Trying
10:31:34 Proceed trunk-group 99 member 37 cid 0x3552
10:31:34 SIP<SIP/2.0 180 Ringing
10:31:34 SIP>PRACK sip:172.20.0.13:5061;transport=tls SIP/2.0
10:31:34 Alert trunk-group 99 member 37 cid 0x3552
10:31:34 SIP<SIP/2.0 200 OK
10:31:34 SIP<SIP/2.0 200 OK
10:31:34 SIP>ACK sip:172.20.0.13:5061;transport=tls SIP/2.0
10:31:34 active trunk-group 99 member 37 cid 0x3552
10:31:34 G711MU ss: off ps:20
rgn:1 [172.20.0.13]:7000
time data
10:33:02 Setup digits 7000
10:33:02 Calling Number & Name NO-CPNumber Comm Admin
10:33:02 SIP<SIP/2.0 100 Trying
10:33:02 Proceed trunk-group 99 member 38 cid 0x357a
10:33:02 SIP<SIP/2.0 180 Ringing
10:33:02 SIP>PRACK sip:172.20.0.13:5061;transport=tls SIP/2.0
10:33:02 Alert trunk-group 99 member 38 cid 0x357a
10:33:02 SIP<SIP/2.0 200 OK
10:33:02 SIP<SIP/2.0 200 OK
10:33:02 SIP>ACK sip:172.20.0.13:5061;transport=tls SIP/2.0
10:33:02 active trunk-group 99 member 38 cid 0x357a
10:33:02 G711MU ss: off ps:20
rgn:1 [172.20.0.13]:7000
rgn:1 [172.20.0.11]:2094
10:33:02 xoip options: fax:T38 modem: off tty:US uid:0x50080
xoip ip: [172.20.0.11]:2094
rgn:1 [172.20.0.11]:2070
time data
10:33:02 SIP>INVITE sip:172.20.0.13:5061;transport=tls SIP/2.0
10:33:02 SIP<SIP/2.0 100 Trying
10:33:02 SIP<SIP/2.0 200 OK
10:33:02 G711MU ssff ps:20
rgn:1 [172.20.1.101]:33664
rgn:1 [172.20.0.13]:7000
10:33:02 SIP>ACK sip:172.20.0.13:5061;transport=tls SIP/2.0
10:33:02 G711MU ss: off ps:20
rgn:1 [172.20.0.13]:7000
rgn:1 [172.20.1.101]:33664
10:33:18 SIP>INVITE sip:172.20.0.13:5061;transport=tls SIP/2.0
10:33:18 G711MU ss: off ps:20
rgn:1 [172.20.1.101]:33664
rgn:1 [172.20.0.11]:2068
10:33:18 SIP<SIP/2.0 100 Trying
10:33:18 SIP<SIP/2.0 200 OK

[fsiddi]

Thanks friends, i have done it....................issue resolved.........

[geronj]

Hi,

Can you please share to us how you did it? Thanks.

[hheart]

please tell me what is solution

Thanks friends, i have done it....................issue resolved.........

Hi friend,

Could you please tell me what you did exactly. Bcoz I m facing the same problem. ...appreciate if u will help

[fsiddi]

Hi friend,

Could you please tell me what you did exactly. Bcoz I m facing the same problem. ...appreciate if u will help

sorry friend replying very very late...well i found a document provided by avaya support and make some changes in my sip trunk group and route pattern.........

[ilalpatidar]

What document you have referred can you share the same or link to it.