Messages "From Field"

[bakersm]

Is there a way to change the message "from field" to not indicate "external caller" on internal calls but rather indicate the name of the person that called?

[tmmerrill]

Is there a way to change the message "from field" to not indicate "external caller" on internal calls but rather indicate the name of the person that called?

Change the display name for that account.

[bakersm]

Where is that controlled?