Admin Server (internetd) failed to login

[storm7]

https://drive.google.com/file/d/0B6nYaJ9S2RD3b0Nvb3M1UmxBLUk/edit?usp=sharing

Please view the link above as it has a snapshot of what i am seeing.


this is causing my messaging service to stop every morning. I can restart avaya and it will work again until the next morning.

I dont know what any passwords are as i inherited this. No contracts other than a local company that has no idea what is going on. so I am coming here in hopes to save the day by accepting any help from the forum.

I have read about going in and changing the (internet) and (internetd) passwords and also changing them in the trusted servers location. not sure what else it will effect if i do this.. Also imapi password seems to be used as well. this seems like an easy fix but i am so stumped.

[sunilkumarv]

Hello,

Internetd /internet Trusted server is mainly used for voice mail -> email messaging service. Voicemail should continue to work.

The only failure you might have due to this is - unable to access voicemail via message manager /pop3 /imap etc.

you can always remove and add this trusted server, but i think we might need to check what exactly is wrong with this system

Regards
Sunil

[storm7]

well i would like to try it. anything to get this going.. HR uses the email service to save vm for CYOA purposes.

[sunilkumarv]

The best approach would be to raise a Ticket and have a backbone engineer check the log once as this system is going down every morning.

[storm7]

Fixed!!

the issue was the service name is case sensitive and must be Internet Messaging for both "internet" and "internetd" Messaging server and administration server respectfully.

found the info here

https://downloads.avaya.com/elmodocs2/intuity/Iar51/a_intmes.htm