issues login to the OneXmobile Android App

[antonioandres]

Hi Guys,

I have an Android (Moto Atrix2) and trying to login to the OneXmobile app from the Play Store (previous Android App Store), but login with my credentials I am getting login failed. Log info below: (I have taken out from the logs my user name and OneXmob server address just for security purposes)

D/oneXApp (18830): Avaya one-X Mobile 6.1 is starting
D/oneXApp (18830): Logging level is set to 3
D/oneXApp (18830): oneXApp:Application locale set to English (United States)
D/oneXApp (18830): oneXApp:initEngine:st
D/oneXApp (18830): en:Avaya one-X Mobile 6.1 is starting
D/oneXApp (18830): en: Engine:init
D/oneXApp (18830): oneXApp:T:ClientActivityMonitor: ctor(): idleVal=240000
D/oneXApp (18830): oneXApp:T:Init req and response handler
D/oneXApp (18830): oneXApp:T:LoginHandler:Create login worker:Init
D/oneXApp (18830): oneXApp:T:*Waiting for Login req..
D/oneXApp (18830): VM:VM dir =/mnt/sdcard/Android/data/com.avaya.android.onex/files/voicemails
D/oneXApp (18830): en:Engine init complete
D/oneXApp (18830): HomeA:Home:: onCreate()
D/oneXApp (18830): HomeA:UserSettings not set in preferences!
D/oneXApp (18830): prefs:LoginPreferenceSet: false
D/oneXApp (18830): prefs:LoginPreferenceSet: false
D/oneXApp (18830): oneXApp:T:HomeActivity: onDestroy()
D/oneXApp (18830): oneXApp:T:SetLoginInfo: ----------- LoginInfo Start----------
D/oneXApp (18830): HostName = _______
D/oneXApp (18830): Port = 7777
D/oneXApp (18830): userName = ______
D/oneXApp (18830): Password = *****
D/oneXApp (18830): UseSsl = true
D/oneXApp (18830): ----------- LoginInfo End----------
D/oneXApp (18830): oneXApp:T:runLoginWorkflow: ST
D/oneXApp (18830): loginWk:runLogin: ______ ssl on user: ______
D/oneXApp (18830): oneXApp:T: getLastKnownSessionId():
D/oneXApp (18830): loginWk:createSocket failed java.net.SocketTimeoutException: Connection timed out
D/oneXApp (18830): en:Login Failed: CANNOT_CONNECT retry:false
D/oneXApp (18830): LoginA:loginFinished: CANNOT_CONNECT
D/oneXApp (18830): oneXApp:T:*Waiting for Login req..
D/oneXApp (18830): oneXApp:T:getLogEmailSubject: Android: Avaya... Error Logs

[mishra6]

Please paste the Host file entries of the CES server?
Are you using ONe-X CES standalone or with handset server?
If yes, then would need the host file entry of both...

Also send the output of the following:

netstat -nan | grep 7777

[yraja]

Hi, i m also facing the issue. can you tell me the solution.

Host entry file..
127.0.0.1 localhost.localdomain localhost
172.18.1.208 x.com
::1 localhost6.localdomain6 localhost6

OUTPUT:
[root@IDFC-CHN-CES AppServer_Shared]# netstat -n | grep 7777
tcp 0 0 ::ffff:172.18.1.208:7777 ::ffff:223.190.172.12:48888 ESTABLISHED

[mishra6]

@YRaja,

Your problem does not appear to be with the host file.
What error Message do you get on the android App.

You can also try Service handset_server restart

And check the Logs under

/opt/avaya/HandsetServer/Logs/hs_service.log


This will hold info on any errors related to the server side.

However having said that we need to be able to see in the logs that port is being assigned to the correct FQDN. If this is correct then problem is somewhere else.
OneXCES61.avaya.com:7777

It would also be good to know the CES version you are on?
Have you tested with iPhone if it works?