Avaya IP office 500 E1 Direct outward dialling issue

[mrazou]

Dear All,

Would you please advise about below issue in extension 800.

Recently we have configured the auto attendant on the system.

And we have configured the destination of incoming call rout for the extension 800 to Ring on the AA instead of the extension number itself as before.

If we called from outside to the DID number of extension 800, it is well working and we are hearing the AA, however when we are making external calls from extension 800, we are not getting the correct caller ID, we are getting the pilot caller ID.

If we modified back the destination of incoming call rout for the extension 800 to ring on the extension number 800 itself, it is well working and the caller ID is coming correctly.

Would you please advise about this issue, and how resolve it.

Your fast response is highly appreciated,

Thank you.

[mrazou]

Any update please !!

[gomez436]

This is theorical solution.

In Short code you can force Caller ID number to send in outgoing call or Withhold the sending of calling ID number

For example, if you want to send 3304100 as caller ID when user of 800 dial outgoing then in short code of user:

Code: N;
Feature: Dial
Telephone number: .C3304100 (pls note dot/point character at beginning)
Line Group ID: 0

Telephone Number Field Characters

· A - Allow Outgoing CLI
Allow the calling party number sent with the call to be used. This character may be required by service providers in some locales.

· C - Use Called Number Field
Place any following digits in the outgoing call's Called number field rather than the Keypad field.

· W - Withhold Outgoing CLI
Withhold the sending of calling ID number. Operation is service provider dependent.

Pls check for Short Code Characters in Manager manual; there are a lot of options

[thiel2]

You would want S instead of C - S is Send the following number as Calling telephone number

When you don't specify the outgoing caller ID via short code or ARS table, and if an extension has a single DID assigned to it, the system automatically sends the DID as outgoing caller ID on calls. If there isn't a DID assigned (anymore, because it got reassigned to the automated attendant), the IP Office doesn't send any outgoing caller ID, and the telephone company puts in the main telephone number associated with the circuit instead.