J179 SIP re-registering every 2 minutes

[tmartinac]

We are troubleshooting some issues registering new J179 phones in a SBCE/IP Office environment. For testing purposes we are connecting the J179 phones directly to the IP Office, but they are still having the same issues.

We've had issues with all of our J179 phones where once you login an extension, after 2+ minutes (usually 2:00 to 2:45) the phone acts like it unregisters and registers again. the screen says 'Logging in...Downloading configuration'. It does this every 2:00-2:30 minutes.

Not sure what it creating this issue.

[mlombardi1]

Sounds like the phone is trying to download PPM which is only available from SM. For an IPO system, make sure the below is set in your 46xxsettings.txt file.

SET DISCOVER_AVAYA_ENVIRONMENT 0
SET ENABLE_IPOFFICE 1

[tmartinac]

Thank you for the info. I did check my 46xxsettings.txt and I see those lines in a couple of places.

# SETTINGSK1EX and # SETTINGSJ129

I am using J170 SIP phones so should I copy those lines to the correct place for the J179 phones?

[markgallagher]

You really shouldn't change the 46xxsettings.txt file at all, let the IP Office system auto-generate it whilst you put any site specific customizations into a 46xxspecials.txt file. That way you automatically get all the IP Office specific settings for the IP Office release.

If you have been using a manually altered 46xxsettings.txt file, download a copy and then delete it from the system. Then work out what is different between it and the auto-generated file and put anything still needed into the specials file that you upload to the system.

[tmartinac]

Understood. Looks like we are using a 46xxspecials.txt file, there is just not that much to the file.

# J1X9SPECIALS
SET TLSSRVRID 0
SET WAIT_FOR_REGISTRATION_TIMER 40