IP Office 500V2 Release 11.1.2.3.0 build 47 -Embedded VM - First 5-6 seconds cut off

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  • takah
    Whiz
    • Nov 2011
    • 34

    IP Office 500V2 Release 11.1.2.3.0 build 47 -Embedded VM - First 5-6 seconds cut off

    IP500 - 11.1.2.3.0 build 47
    J159 IP phones
    Embedded VM in IP office mode
    Having issues where the first 5 to 6 seconds of every message gets cut off. Not dead air. Message just plays 5-6 seconds in.
    Issues occurs on multiple mailboxes/users on the system. Not every mailbox/user though.
    Incoming calls on PRI from DIDs get cutoff.
    Internal extension to extension also get cutoff.
    Tried a system reboot. No resolve.
    Tried a full shutdown of system including power off. No resolve.
    Tried renaming the user to create a fresh mailbox. No resolve.
    Tried deleting the user and recreating the user. No resolve.
    Anybody experience issues like this before? Any suggestions on further troubleshooting steps?
  • takah
    Whiz
    • Nov 2011
    • 34

    #2
    Brought one 9508 set and we got the same problem too. We discover when you leave a message after the BIP (internal or external), the message cuts off, but if you wait at least 3 seconds and start speaking , the voicemail will play the full message.
    Read on Avaya site to upgrade the IPO will solve this issue.
    Any help.

    Thanks.

    Comment

    • takah
      Whiz
      • Nov 2011
      • 34

      #3
      Upgraded didn't help. The solution was to replace the SD card.

      Comment

      • avc863527491536
        • Jul 2024
        • 1

        #4
        The SD card replacement solution is the last but most effective solution.

        Comment

        • avc889091490712
          • Dec 2024
          • 2

          #5
          The issue you're experiencing with the Avaya IP Office 500V2 where the first 5–6 seconds of messages are cut off in Embedded Voicemail (VM) is typically related to the system's automatic delay in starting voicemail recording. This can happen due to timing mismatches between call setup, prompts, or recording triggers.

          Comment

          • avc911734312468
            Aspiring Member
            • Apr 2025
            • 1

            #6
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            Comment

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