IP Office and BCM with QSIG

[edlau]

Hello, please your help/opinion.

We have interconnected an IPO 7.0 and BCM450 R1 with E1 QSIG. Voice is good and numbers being displayed on both sides, but there are no names between these two sites.

According to IPO Monitor, I can see Names on DCH messaging from both sides, but these are not showing up on phone's display.

I will appreciate your thoughts about this.

Thanks.

[florinp]

Hello, please your help/opinion.

We have interconnected an IPO 7.0 and BCM450 R1 with E1 QSIG. Voice is good and numbers being displayed on both sides, but there are no names between these two sites.

According to IPO Monitor, I can see Names on DCH messaging from both sides, but these are not showing up on phone's display.

I will appreciate your thoughts about this.

Thanks.

Have you got networking license / MCDN on the BCM?

[edlau]

Yes, and thanks for commenting.

I forgot to mention that we have installed Trial MCDN and QSIG license, and Sending Name is enabled on DTM Telephony Resources.

Something else to check?

[pdgavin]

IP Office and BCM with QSIG

Is it sending or reciving the name in either direction or is it not working in either direction?

Sending calling party name on the IP Office is only supported on PRI with the line sub type of DMS100 on R6 and above. You can try setting up a short code in the user short code section of the user form in manager for the IP Office and add the Z to the telephone number field:

Z - Calling Party Name (IP Office Release 6.0+)
This option can be used with trunks that support the sending of name information. The Z character should be followed by the name enclosed in " " quotation marks. Note that their may be name length restrictions that vary between line providers. The changing of name information on calls being forwarded or twinned may also not be supported by the line provider.

The user short code would be what ever you are having them dial, for example an extension on the other switch, the feature would be dial and the telephone number field would be .Z"First Last Names"

My guess is that this will not work but you can try it. This will allow the name to be presented to the BCM. To display the name on the IP Office if it is not being presented, you may have to add Directory Entries to match the telephone number being presented to the IP Office:

http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manager/config_forms_directoryentryform_.htm

Configuration Settings

•Index: Range = 001 to 999 or None. Software level = 7.0+.
This value is used with system speed dials dialed from M and T-Series phones. The value can be changed but each value can only be applied to one directory entry at any time. Setting the value to None makes the speed dial inaccessible from M and T-Series phones, however it may still be accessible from the directory functions of other phone types and applications.
•Name
Enter the text, to be used to identify the number. Names should not begin with numbers.
•Number
Enter the number to be matched with the above name. Any brackets or - characters used in the number string are ignored. The directory number match is done on reading from the left-hand side of the number string. Note that if the system has been configured to use an external dialing prefix, that prefix should be added to directory numbers.

The following characters (IP Office Release 5.0+) are supported in directory entries. They are supported in both system configuration entries and in HTTP/LDAP imported entries.

•? = Any Digit
Directory entries containing a ? are only used for name matching against the dialed or received digits on outgoing or incoming. They are not included in the directory of numbers to dial available to users through their phones or applications. The wildcard can be used in any position but typically would be used at the end of the number.
•In the following example, any calls where the dialed or received number is 10 digits long and starts 732555 will have the display name Homdel associated with them.
•Name: Holmdel
•Number: 9732555????
•( and ) brackets = Optional Digits
These brackets are frequently used to enclose an optional portion of a number, typically the area code. Only one pair of brackets are supported in a number. Entries containing digits inside ( ) brackets are used for both name matching or user dialling. When used for name matching, the dialed or received digits are compared to the directory number with and without the ( ) enclosed digits. When used for dialling from a phone or application directory, the full string is dialed with the ( ) brackets removed.
•The following example is a local number. When dialed by users they are likely to dial just the local number. However on incoming calls, for the CLI the telephony provider includes the full area code. Using the ( ) to enclose the area code digits, it is possible for the single directory entry to be used for both incoming and outgoing calls.
•Name: Raj Garden
•Number: 9(01707)373386
•Space and - Characters
Directory entries can also contain spaces and - characters. These will be ignored during name matching and dialing from the directory.

Pete

[edlau]

Ok, thanks.

Z code is not showing names neither.

We will have to use Directory on IPO sets as an option.

So, oficially, names between IPO and BCM using QSIG does not work?

[pdgavin]

IP Office and BCM with QSIG

Officially if you want to network a BCM R6 and an IP Office R7 you would use SIP trunks and then the names should show up. Using PRI QSIG is not really the offically supported method:

http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/manuals/install/IPO7_BCM6_Interop_Guide.pdf

Pete