IP Office Huntgroup dual voicemail

[robbiebrown34]

Hi Guys,

I have a customer who wants the following:

Night Service - I have created a button on the Reception handset to toggle night service - when selected the calls go to the VM of the MAIN HG

They also want to have another button almost like "DND" to forward calls to an overflow huntgroup, but then if these users dont answer it goes to a seperate voicemail.

Trying to achieve this I created a "Set HG Out of service" button on the Reception handset, this put the main HG OOS and the destination for this was "MainOverflow" HG. This works find and rings all users in the overflow group, but I have then setup an overflow from this group to a Sequential group with an extension that is set to route straight to voicemail - This doesn't work at all.
I have tried a few different ways but even pointing the OOS destination straight to the Voicemail HG extension doesnt work.

So to summarise - The user wants to have a night service button to point calls to the main HG voicemail "Normal office hours are..."- this works.
During the day they want a DND button to point calls to 3 users, if they dont answer it needs to go to a day voicemail saying "We are busy..."

This would be fairly straight forward with VMPro but they only have Embedded.

Any ideas?

Thanks

[pdgavin]

IP Office Huntgroup dual voicemail

You have the right idea but you can not force the call to voicemail using another hunt group...too many cover paths. At one time you could have a large number of forwards and/or covers but it lead to problems so they started to limit the number of forwards/covers. The good news is that you should be able to turn voicemail on for the main hunt group and, please note that it will be sending the call to the Main HG mailbox so as long as you have that recording setup it should be fine.

Voicemail Answer Time: Default = 45 seconds, Range = Off, 1 to 99999 seconds. Software level = 4.0+.
This setting sets how long a call should be presented to a hunt group, and its overflow groups if set, before going to voicemail. When exceeded the call goes to voicemail (if available) regardless of any announcements, overflow, queuing or any other actions. If set to Off, voicemail is used when all available members of the hunt group have been altered for the no answer time.

http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manager/config_forms_voicemail4.htm

Voicemail On Default = On
When on, the mailbox is used by the system to answer the user's unanswered calls or calls when the user's extension returns busy. Note that selecting off does not disable use of the user's mailbox. Messages can still be forward to their mailbox and recordings can be placed in it. The mailbox can also still be accessed to collect messages.
•When a caller is directed to voicemail to leave a message, the system indicates the target user or hunt group mailbox.
•Pre-IP Office 4.0: The mailbox of the user or hunt group whose settings have caused the call to go to voicemail is used.
•For IP Office 4.0+: The mailbox of the originally targeted user or hunt group is used. This applies even if the call has been forwarded to another destination. It also includes scenarios where a hunt group call overflows or is in fallback to another group.
•Voicemail Pro can be used to customize which mailbox is used separately from the mailbox indicated by the system.

Pete