Huntgroup "supervisor" call routing

[robbiebrown34]

Hi Guys,

We have a CCR implemented for a customer and they have 2 supervisors. These 2 supervisors only want to take calls when all other agents are busy. How can I achieve this?

As far as I know I would do this by creating the 'main' huntgroup and then another overflow huntgroup with the 2 supervisors. Is this the only way as the user is running reports on the main huntgroup and therefore would like to be involved in this group rather than another group.

Any suggestions would be much appreciated.

Thanks

Rob

[wkirk]

You can put them in the main group but have them logged out until needed. Then they log in to take calls and they are part of the main group reporting.

Kirk

W.K. "Kirk" Kirk | Avaya | TechniCenter Engineer | Technical Support and Proposal Management ~ SME Pre-Sales Support
Highlands Ranch, CO 80129 | Voice: 1-888-297-4700 | [email protected]

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