Polycom SoundStation IP 5000 on my IPOffice 500 v1 R5.26

[scooter133]

I've been trying to get my Polycom® SoundStation® IP 5000 to work on my IP Office 500 v1 R5.26 system.

I've tried Following this article, though have not had any luck in getting the Phone to communicate with the IP Office system.

https://devconnect.avaya.com/public/flink.do?f=/public/download/dyn/IP5000-IPO.pdf

We have the 'SIP Trunk Channels' 5 count License. Enabled the LAN SIP Trunks,and Registrar, followed the Docs in the above article, though no love.

Is this a IPOffice 500 V1 vs V2 things? The Article above does mention that it was done on a V2 system.

Any Insight would be helpful!

[pdgavin]

Polycom SoundStation IP 5000 on my IPOffice 500 v1 R5.26

Do you have any Third Party IP Endpoint licenses? Do you have VCMs? Did you create the SIP extension and user and set it up properly?


3rd Party IP End points174956Enables 3rd party IP end points. The Avaya 4600 series hardphones do not require this license key and iPhoneManager Pro (IP Office IP Soft-Phone) is enabled separately by IPPRO RFA. Enables 1 3rd party end point (or 1 additional 3rd party end point).IP400 IP ENDPOINT RFA 1174957Enables 3rd party IP end points for 5 end points (or 5 additional end points).IP400 IP ENDPOINT RFA 5174958Enables 3rd party IP end points for 10 end points (or 10 additional end points).IP400 IP ENDPOINT RFA 10174959Enables 3rd party IP end points for 20 end points (or 20 additional end points).IP400 IP ENDPOINT RFA 20174960Enables 3rd party IP end points for 50 end points (or 50 additional end points).IP400 IP ENDPOINT RFA 50

Pete

[scooter133]

Not sure the issue, though I think he IP 5000 we have is either Older than the one in that Doc, or something... Its also referencing IPOffice 500 V2, which we have a V1.

So After Mucking with it a bit I came across this Document:

https://devconnect.avaya.com/public/download/dyn/Polycom-SS-IPO.pdf

Its for a IPOffice 412 and Polycom IP6000.. So the Firmware in the IPO is similar, though the Instructions were about the same.

I Wiped the IP 5000, and followed the info in the older document. Most of the Differences are in configuring the Polycom. They mention using the SIP tab and configuring the Outbound Proxy and Server 1 with only the Phone info on the Line tab, where as the newer Document just talks about just configuring everything on the Line Tab and not using the SIP tab.

Its all working... Now to get a 2nd License and see if we can Duplicate it on a 2nd phone! (-;